Relationship Manager 19N40

A Relationship Manager plays a pivotal role in fostering strong connections between a company and its clients. In your role as a Relationship Manager at 19N40, you will be responsible for managing interactions and maintaining good rapport with customers to ensure their satisfaction and loyalty toward the company. You will serve as the primary point of contact, addressing client concerns, and facilitating their needs to promote a lasting partnership. By understanding the specific needs of each client, you will tailor solutions and strategies to help them achieve their goals, ensuring mutual growth and success. As a Relationship Manager, you will also play an integral part in identifying new business opportunities and expanding the company's market presence.

Responsibilities

• Build and nurture strong, long-lasting relationships with key clients for sustained business growth.
• Act as the liaison between the company and its clients, ensuring clear and effective communication.
• Identify new business opportunities by assessing client needs and market trends.
• Meet and exceed sales targets by maintaining high levels of client satisfaction.
• Develop strategies to enhance client engagement and promote long-term partnerships.
• Coordinate with internal departments to ensure timely delivery of products and services.
• Resolve client issues promptly and efficiently to maintain trust and satisfaction.
• Analyze client feedback and present actionable insights to improve overall service quality.
• Prepare and present detailed reports on client activities and business outcomes.
• Conduct regular check-ins with clients to evaluate performance and address concerns.
• Stay informed about industry trends and competitor activities to maintain a competitive edge.
• Support marketing initiatives by participating in networking events and promotional activities.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in a relationship management or client-facing role.
• Strong communication and interpersonal skills for effective client interaction.
• Ability to identify client needs and tailor solutions to meet those needs.
• Excellent problem-solving skills to resolve client issues and challenges.
• Experience in managing multiple client accounts successfully and efficiently.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational skills and attention to detail for managing client information.
• Ability to work independently and collaboratively as part of a team.
• Willingness to travel as required to meet with clients and attend events.