Relationship Manager 06J26

We are seeking a dedicated and skilled Relationship Manager to join our team and contribute to the development and nurturing of our client relationships. The successful candidate will be responsible for ensuring our clients have positive interactions with our company, thereby fostering loyalty and satisfaction. As a Relationship Manager, you will act as an integral part of our customer's experience by liaising between them and our sales, customer service, and technical teams. Your role will include managing accounts, handling client feedback, and implementing strategies to enhance client engagement. If you're a people-oriented professional with excellent communication skills and a knack for building and maintaining professional connections, we would like to meet you.

Responsibilities

• Develop and manage long-term relationships with key clients to achieve business objectives.
• Serve as the main point of contact and handle client needs promptly and effectively.
• Collaborate with internal teams to ensure timely delivery of solutions that meet client needs.
• Monitor client satisfaction and implement strategies to improve customer experience.
• Analyze market trends and client data to identify new business opportunities.
• Prepare and deliver regular reports to stakeholders on account status and opportunities.
• Handle customer complaints efficiently and provide appropriate solutions and alternatives.
• Conduct regular client reviews and ensure client feedback is documented and addressed.
• Negotiate and close agreements to maximize profits while maintaining client satisfaction.
• Assist clients with queries and issues by offering technical support and direction.
• Maintain up-to-date knowledge of products and services to support client queries.
• Develop and implement client-specific strategies for relationship-building and retention.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Proven work experience as a Relationship Manager or a similar customer service role.
• Excellent interpersonal skills with the ability to build rapport and trust.
• Strong problem-solving skills and ability to manage complex client situations.
• Exceptional communication and negotiation skills, both oral and written.
• Proficient with CRM software and Microsoft Office Suite, particularly Excel.
• Ability to work independently and handle multiple client accounts concurrently.
• Strong analytical skills to evaluate client data and define action plans.