Junior Client Co-Ordinator 28F26

As a Junior Client Co-Ordinator, you will play a pivotal role in managing and enhancing client relationships, ensuring their needs are met promptly and effectively. You will work alongside a team of professionals to support smooth operations and provide top-notch service to our clients. Your role will particularly focus on assisting with client inquiries, maintaining communication, and supporting projects aimed at improving client satisfaction and retention. You'll develop a strong understanding of the business, its products, and services, and utilize that knowledge to anticipate client needs and deliver exceptional client experiences. This is an exciting opportunity for someone eager to contribute to our clients' success and to grow their skills in a dynamic business environment.

Responsibilities

• Assist in coordinating client communications and ensure prompt resolution of inquiries.
• Maintain detailed records of client interactions and transaction histories.
• Collaborate with sales, marketing, and operations teams to support client needs.
• Assist in the development and implementation of client service procedures.
• Track client feedback and report to senior management for continuous improvement.
• Provide administrative support for client meetings and presentations.
• Proactively identify opportunities to enhance the client experience.
• Help prepare client-related reports and documentation as needed.
• Assist in resolving client issues in a timely and professional manner.
• Support team in the execution of projects aimed at client retention.
• Establish and maintain positive client relationships through regular communication.
• Support training sessions to ensure compliance with client service standards.

Requirements

• Bachelor’s degree in business administration or a related field preferred.
• Strong communication skills, both written and verbal, are essential.
• Ability to handle multiple tasks and prioritize work effectively.
• Experience in customer service or a client-facing role is beneficial.
• Proficient in Microsoft Office Suite, particularly Word and Excel.
• Excellent organizational and problem-solving skills are required.
• Eagerness to learn and develop in a fast-paced environment.