Junior Client Co-Ordinator 19D25

As a Junior Client Co-Ordinator, you will be an essential bridge between our organization and its clients, playing a key role in ensuring unmatched client satisfaction. This entry-level position offers a great opportunity for those looking to kickstart their career in client relations and management. You will support senior coordinators and managers in maintaining strong client relationships, resolving concerns, and managing communications. You must be highly organized, detail-oriented, and possess excellent communication skills to thrive in this position. You will get the chance to work in a fast-paced environment with diverse clients, providing you with invaluable experience and opportunities for professional growth.

Responsibilities

• Assist in managing and maintaining strong client relationships through continuous engagement.
• Coordinate and schedule meetings between clients and senior management teams.
• Prepare and maintain accurate records of all client communications and transactions.
• Act as the first point of contact for client inquiries and direct them appropriately.
• Support the preparation of client presentations and proposals as needed.
• Handle client issues and complaints efficiently, escalating when necessary.
• Collaborate with internal teams to ensure seamless client service delivery.
• Ensure all client interactions align with company values and standards.
• Monitor and report on client feedback to improve service quality.
• Assist in the development and implementation of client service policies.
• Conduct regular follow-ups with clients to assess satisfaction and areas of improvement.
• Aid in the preparation of client status reports for internal and client use.

Requirements

• Bachelor’s degree in Business, Communications or a related field preferred.
• Exceptional communication and interpersonal skills to build relationships.
• Ability to prioritize tasks and manage time effectively under pressure.
• Strong organizational skills with a keen attention to detail and accuracy.
• Proficient in Microsoft Office Suite and ability to learn CRM software quickly.
• Customer-oriented mindset with a proactive problem-solving approach.
• Previous experience in client services or similar role is a plus.