Junior Client Co-Ordinator 03N25

The Junior Client Co-Ordinator will play a vital role in assisting our client coordination team, ensuring smooth communication between our clients and internal departments. This is an excellent opportunity for someone looking to begin their career in client relations and coordination within a dynamic and fast-paced environment. The ideal candidate is detail-oriented, possesses excellent communication skills, and is eager to understand client needs and deliver exceptional service. As a Junior Client Co-Ordinator, you will be responsible for facilitating various elements of client interaction, as well as supporting senior team members in delivering projects on time and to specifications. In this role, you'll be instrumental in maintaining client satisfaction and contributing to the success of our business operations.

Responsibilities

• Assist in managing client accounts by providing first-hand support and information.
• Coordinate between clients and various internal departments to ensure timely project delivery.
• Prepare and present regular updates and progress reports to clients as needed.
• Help in organizing client meetings and regularly follow up on action items.
• Maintain accurate client records and document all interactions and transactions.
• Resolve or escalate client issues and ensure a satisfactory resolution process.
• Identify client needs and propose appropriate services and solutions offered by our company.
• Assist senior coordinators in day-to-day administrative tasks and project workflows.
• Ensure all client queries, requests, or concerns are addressed promptly and properly.
• Participate in team meetings to discuss process improvements and client service strategies.
• Collaborate with the marketing team to align client knowledge with promotional activities.
• Stay informed about the company’s products, services, and any new developments.

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field preferred.
• Excellent verbal and written communication skills are essential for this role.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Proficiency with office software and CRM tools is highly beneficial.
• A proactive approach to problem-solving with strong decision-making capabilities.
• Ability to work collaboratively as part of a team as well as independently.
• Previous internship or experience in client coordination is advantageous but not mandatory.