IT Operations Specialist (225-920)

As an IT Operations Specialist, you will play a critical role in maintaining and supporting the technical infrastructure of an organization. Your primary responsibility will be to ensure the smooth functioning of IT systems and services by monitoring system performance, troubleshooting issues, and implementing improvements. You will work closely with other IT professionals to support and maintain hardware, software, network, and security systems. Your expertise will be essential in overseeing backup, restore, and disaster recovery operations. Additionally, you will be expected to stay updated with the latest technology trends and contribute to strategic planning that aligns IT services with business objectives. This position is ideal for a highly organized, analytical professional who possesses strong problem-solving skills and has a proactive approach to maintaining system efficiency and reliability.

Responsibilities

• Monitor and manage daily operations of IT systems and services effectively.
• Identify and resolve hardware, software, and network-related issues promptly.
• Implement and maintain security protocols to safeguard organizational data.
• Conduct regular system audits to ensure data integrity and system efficiency.
• Coordinate with vendors to resolve complex hardware and software issues.
• Maintain comprehensive documentation of system updates, protocols, and procedures.
• Assist in the installation and configuration of new hardware and software.
• Oversee backup, restore, and disaster recovery procedures to ensure data safety.
• Manage user accounts and access permissions for enhanced security controls.
• Provide technical support and training to staff for efficient system use.
• Evaluate and recommend new technologies to enhance IT operations and performance.
• Collaborate with IT departments to strategize and implement IT solutions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience working in IT support, operations, or similar roles is required.
• Strong knowledge of IT systems, networking, and security protocols is essential.
• Excellent analytical and problem-solving skills with attention to detail.
• Good communication skills to interact with team members and stakeholders effectively.
• Ability to manage multiple tasks and projects simultaneously with minimal supervision.
• Familiarity with industry-standard software and hardware, including Microsoft and Cisco.