IT Operations Specialist (225-806)

As an IT Operations Specialist, you will play a crucial role in maintaining the technology infrastructure of our organization. You are responsible for ensuring the smooth operation and continuous availability of critical IT systems and services. Your expertise will drive the implementation and support of IT solutions while adhering to established standards and best practices. With a strong analytical mindset, you'll troubleshoot and resolve complex issues, maintain performance metrics, and partner with teams across the organization to support a seamless IT experience. Your passion for technology and commitment to operational excellence will ensure optimal performance and security of our systems, enabling the organization to achieve its strategic objectives.

Responsibilities

• Monitor and maintain the organization's IT infrastructure to ensure optimal performance.
• Implement and support IT solutions in accordance with best industry practices.
• Troubleshoot and resolve complex technical issues in a timely manner.
• Collaborate with cross-functional teams to support technology projects and initiatives.
• Maintain system performance metrics and ensure compliance with service-level agreements.
• Develop and document operational procedures and best practices for IT support.
• Facilitate technology deployment, including hardware installation and software configuration.
• Provide end-user support and training to enhance technical proficiency across the organization.
• Manage backups, disaster recovery plans, and security protocols for IT systems.
• Research and evaluate emerging technologies to recommend upgrades or improvements.
• Coordinate with vendors for maintenance and support of IT infrastructure and services.
• Ensure data integrity and security standards are maintained throughout the organization.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT operations or a similar role.
• Strong understanding of network infrastructure, servers, and computer operations.
• Proficiency in system administration and familiarity with cloud technologies.
• Experience with IT service management tools and techniques for process improvement.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills for collaborating with cross-functional teams.