Hotel Receptionist 22D25

As a Hotel Receptionist, you will be the first point of contact for our guests, providing them with exceptional service and creating a welcoming atmosphere. You will be responsible for managing guest check-ins and check-outs efficiently while handling any inquiries or requests with a professional demeanor. The ideal candidate will have excellent communication skills, be detail-oriented, and possess the ability to multitask in a fast-paced environment. As the face of the hotel, you will ensure that each guest leaves with a positive impression of their hospitality experience.

Responsibilities

• Greet guests warmly and check them in or out promptly and efficiently.
• Answer inquiries regarding hotel services, amenities, and local attractions.
• Manage reservations and update room availability and occupancy status.
• Maintain a clean and organized front desk and lobby area at all times.
• Handle guest complaints or issues politely and escalate to management if needed.
• Process payments and maintain records of financial transactions accurately.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.
• Assist guests with luggage and arrange for additional services if requested.
• Ensure compliance with health and safety protocols at the front desk.
• Communicate with other departments to fulfill special guest requests efficiently.
• Monitor lobby acoustics and lighting, adjusting for maximum guest comfort.
• Collaborate in training new front office staff members and interns as required.

Requirements

• Previous experience in customer service or hospitality is highly desirable.
• Excellent verbal and written communication skills are essential.
• Proficiency in hotel management software is preferred, but not mandatory.
• Strong multitasking abilities and attention to detail are necessary.
• Ability to work flexible hours, including nights, weekends, and holidays.
• High school diploma or equivalent educational qualification is required.
• Professional appearance and a friendly, approachable manner are needed.