Hospitality Supervisor 19F26

As a Hospitality Supervisor, you will play a critical role in ensuring that guests receive exceptional service and have a memorable experience. You will oversee various hospitality operations, coordinate with different departments, and ensure that all staff adhere to high standards of customer service. This position requires strong leadership skills, an understanding of the hospitality industry, and the ability to multitask in a fast-paced environment. Your primary goal is to enhance guest satisfaction and ensure that the facility operates smoothly and efficiently. This position offers an excellent opportunity for growth and requires a proactive and passionate individual who is committed to delivering exceptional hospitality experiences.

Responsibilities

• Oversee daily operations of the hospitality department, ensuring consistent service delivery.
• Train, mentor, and supervise staff to provide excellent guest services and resolve complaints.
• Implement and monitor adherence to hospitality policies and procedures for optimal efficiency.
• Coordinate with kitchen and housekeeping teams to maintain high standards of cleanliness and order.
• Address and resolve guest inquiries, issues, or concerns promptly and effectively.
• Organize and manage events or functions, ensuring all details meet client expectations.
• Maintain and update departmental records, including staff schedules and inventory reports.
• Manage budgets, track expenses, and ensure cost-effective operations without compromising quality.
• Collaborate with other departments to optimize guest experiences and service delivery.
• Lead staff meetings and briefings to communicate expectations and foster teamwork.
• Conduct regular inspections of facilities to ensure compliance with health and safety standards.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 3 years of experience in a supervisory role within the hospitality industry.
• Strong leadership and team management skills with a proven track record.
• Excellent interpersonal and communication skills to effectively interact with guests and staff.
• Ability to work flexible hours, including nights, weekends, and holidays as required.
• Proficient in hospitality management software and Microsoft Office Suite applications.
• Commitment to upholding the highest standards of customer service and operational excellence.