Food and Beverage Associate 08D25

The Food and Beverage Associate is a pivotal role in the hospitality sector, providing superior customer service to guests. This position involves working in various areas such as restaurants, bars, and banquet facilities within a hotel or resort setting. The associate will interact directly with guests to ensure they receive excellent service while also supporting the smooth operation of food and beverage services. This role requires a combination of customer service skills and knowledge of food and beverage preparation. Adaptability, communication, and attention to detail are crucial as associates often handle multiple tasks and requests. A focus on enhancing guest satisfaction and contributing to a welcoming environment is essential for success in this position.

Responsibilities

• Provide excellent customer service to all guests in a professional manner.
• Take and process orders accurately and in a timely fashion.
• Assist in the preparation and serving of food and beverages.
• Maintain cleanliness and organization of service areas and workstations.
• Handle payments and operate the point-of-sale terminal efficiently.
• Set up dining areas for meal service, including laying out cutlery and glasses.
• Respond to guest inquiries and requests promptly and courteously.
• Assist in inventory management and report shortages to management.
• Ensure compliance with health and safety regulations at all times.
• Collaborate with kitchen and bar staff to fulfill guest orders efficiently.
• Resolve any customer complaints with patience and professionalism.
• Participate in training sessions to improve knowledge and service quality.

Requirements

• High school diploma or equivalent; hospitality degree preferred.
• At least one year of experience in the food and beverage industry.
• Strong communication skills and customer service orientation required.
• Ability to work flexible hours, including weekends and holidays.
• Must be able to stand for extended periods and lift heavy items.
• Familiarity with point-of-sale systems and cash handling is necessary.
• Knowledge of food and beverage safety regulations is essential.