Customer Support Executive 19M26

We are seeking an enthusiastic and dedicated Customer Support Executive to join our dynamic team. The ideal candidate should possess strong communication skills and a passion for providing exceptional customer service. As a Customer Support Executive, you will be responsible for assisting customers with their inquiries and resolving any issues they may encounter. You should be able to maintain a positive and professional demeanor and ensure that customers are provided with efficient and effective solutions. Helping customers to make the most out of their experience with our company will be your primary goal, ensuring satisfaction and loyalty. If you thrive in a fast-paced environment and are committed to improving customer happiness, we encourage you to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly.
• Resolve product or service problems by clarifying the customer’s complaint.
• Determine the cause of problems and select the best solution for resolution.
• Maintain customer accounts by recording account information accurately.
• Follow communication procedures, guidelines, and policies consistently.
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
• Prepare product or service reports by collecting customer information and analyzing needs.
• Build sustainable relationships and trust with customer accounts by engaging them positively.
• Meet personal and team qualitative and quantitative targets consistently.
• Collaborate with the sales team to develop sales leads and improve customer experience.
• Keep records of customer interactions, process customer accounts, and file documents properly.
• Assist with placement of orders, refunds, and exchanges diligently.

Requirements

• A high school diploma or equivalent qualification is required.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening capabilities.
• Familiarity with CRM systems and practices is considered advantageous.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills are critical to success.
• Ability to multi-task, prioritize, and manage time effectively under pressure.