Customer Service Coordinator 16D25

The Customer Service Coordinator is a crucial role within our organization, responsible for ensuring our customers receive exemplary service and support. As Customer Service Coordinator, you will act as the first point of contact for customer inquiries and handle a variety of customer service tasks. You will be expected to manage and resolve complaints efficiently, coordinate with different departments to address customer needs, and ensure that the customer service processes are running smoothly. Your ability to multitask, stay organized, and maintain a high level of professionalism will be key to your success in this role. Additionally, you will play a significant role in enhancing customer experience and building long-term relationships with clients by consistently delivering outstanding service.

Responsibilities

• Serve as the first point of contact for customer inquiries and requests.
• Coordinate with internal departments to address and resolve customer issues promptly.
• Maintain accurate records of customer interactions and transactions.
• Develop and implement customer service policies and procedures.
• Monitor and assess customer service processes and suggest improvements when necessary.
• Train and mentor junior customer service staff to ensure high service standards.
• Prepare and analyze reports on customer feedback to improve service quality.
• Escalate complex customer issues to appropriate departments for resolution.
• Participate in meetings and provide insights on enhancing customer service.
• Assist in the development and implementation of customer loyalty programs.
• Respond to customer reviews and feedback on various platforms appropriately.
• Empower the team in creating an environment that values excellent customer service.

Requirements

• Proven experience in a customer service or coordinator role for at least two years.
• Strong communication and interpersonal skills to interact with diverse customers.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using CRM software and Microsoft Office Suite.
• Exceptional problem-solving skills with a customer-centric approach.
• Strong organizational skills with keen attention to detail and accuracy.
• Flexibility to work varied shifts, including weekends and holidays as needed.