Counter Sales Executive 15N25

A Counter Sales Executive plays a crucial role in the retail environment, acting as the face of the company to customers who visit the store. This position involves interacting directly with customers, fulfilling orders, handling queries, and assisting customers in making informed purchasing decisions. The ideal candidate possesses excellent communication skills, a pleasing personality, and a customer-centric approach. A successful Counter Sales Executive should be able to enhance customer satisfaction, meet sales targets, and ensure that retail operations run smoothly. With the ability to multitask and prioritize effectively, this role contributes significantly to the overall customer experience and the achievement of the store's financial goals.

Responsibilities

• Greet customers warmly and ascertain their needs and preferences.
• Provide detailed product information and recommendations based on customer requirements.
• Process sales transactions accurately and efficiently using the retail operating system.
• Maintain a clean and organized sales counter to enhance the customer experience.
• Manage inventory levels on the sales floor and inform the management of restock needs.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Resolve customer complaints and issues promptly to ensure customer satisfaction.
• Handle cash, checks, and credit card transactions in accordance with policy.
• Assist in setting up promotional displays and merchandising strategies.
• Follow up with customers regarding queries and ensure timely completion of orders.
• Contribute to the store's sales targets by actively participating in sales strategies.
• Work collaboratively with team members to achieve store objectives and targets.

Requirements

• High school diploma or equivalent; additional sales training is preferable.
• Proven experience as a sales executive or relevant customer service role.
• Strong verbal communication and interpersonal skills to engage with customers.
• Basic math skills and familiarity with retail sales systems and software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Exceptional organizational skills with a customer-oriented approach.
• Professional demeanor and ability to handle challenging customer interactions calmly.