Call Center Agent 11D25

As a Call Center Agent, you will be the first point of contact for our customers, providing exemplary customer service and support. You will manage both inbound and outbound calls, ensuring customer queries are handled efficiently and effectively. Your role is crucial in resolving issues, providing product information, and ensuring customer satisfaction at all times. You will be working in a fast-paced, dynamic environment where excellent communication skills and a positive attitude are key. Your ability to stay calm under pressure, multitask, and provide accurate information will contribute to achieving our customer service goals. Join our dynamic team to make a difference in how we connect with our customers and maintain their loyalty.

Responsibilities

• Handle inbound and outbound calls professionally and courteously.
• Address and resolve customer inquiries, issues, or complaints promptly.
• Provide accurate information regarding products, services, and transactions.
• Document all call information according to standard operating procedures.
• Identify and escalate complex service issues to the appropriate department.
• Maintain a high level of customer satisfaction by ensuring service quality.
• Achieve individual and team-based performance targets consistently.
• Participate in training and development sessions to enhance skills.
• Assist customers with troubleshooting and technical support needs.
• Collaborate with team members to improve call center processes and strategies.
• Stay updated on all company policies, procedures, and product offerings.
• Manage time effectively to ensure maximum call coverage and efficiency.

Requirements

• High school diploma or equivalent; Bachelor’s degree is preferred.
• Strong communication skills, both verbal and written, are necessary.
• Experience in a customer service role or call center environment.
• Proficiency in using computers and call center software applications.
• Excellent problem-solving skills and ability to think quickly under pressure.
• Ability to handle challenging customers with empathy and professionalism.
• Flexibility to work shifts, including evenings, weekends, and holidays.