Customer Service Advisor (medical) 24O25

The Customer Service Advisor (medical) role is an integral part of our health-focused team, providing exceptional service to ensure positive patient interactions and satisfaction. This role involves being the first point of contact for patients, handling inquiries with care and professionalism, and supporting the healthcare team by coordinating necessary services. The ideal candidate will have an empathetic disposition, excellent problem-solving skills, and the ability to manage a variety of tasks seamlessly. This position plays a critical role in upholding our commitment to patient care and requires a person who can adapt effectively to a fast-paced and constantly changing environment. Our commitment is to offer unwavering support to patients and assist them in navigating healthcare services, contributing to their overall well-being and peace of mind.

Responsibilities

• Handle inbound and outbound calls to address patient inquiries effectively.
• Coordinate appointments, ensuring scheduling aligns with patient and physician availability.
• Provide patients with information regarding medical services and insurance processes.
• Maintain a comprehensive knowledge of healthcare services provided by the organization.
• Facilitate effective communication between patients, healthcare providers, and administrative staff.
• Update and manage patient records accurately in the organization's database systems.
• Resolve patient issues swiftly and with a high level of customer satisfaction.
• Assist in the development and implementation of customer service best practices.
• Collaborate with healthcare professionals to enhance patient experience and service delivery.
• Track and report on customer service metrics to identify areas for improvement.
• Participate in continuous training and development sessions to enhance skills.
• Uphold the organization's standards and protocols in all patient interactions.

Requirements

• A minimum of two years of experience in a customer service role.
• Previous experience in the medical or healthcare sector is preferred.
• Excellent communication and interpersonal skills are essential.
• Strong organizational skills and the ability to manage multitasking efficiently.
• Proficiency in using healthcare-related software and database management tools.
• Ability to remain calm and composed in high-pressure situations.
• Demonstrated empathy and understanding in patient-focused communication.