Customer Service Advisor (medical) 18D25

The role of a Customer Service Advisor in the medical field involves the critical task of ensuring patients and healthcare professionals receive an exceptional level of service and support. As a crucial point of contact, you will be expected to handle inquiries, clarify information about medical services, and resolve any concerns that may arise with professionalism and empathy. It requires a strong understanding of medical terminology and healthcare processes, allowing for accurate and clear communication. This position demands an individual with excellent interpersonal skills, a knack for problem-solving, and a passion for helping others. The role is fast-paced and challenging, offering a rewarding opportunity to contribute positively to patient experiences and healthcare service quality.

Responsibilities

• Respond to patient inquiries via phone, email, or chat promptly and professionally.
• Provide accurate information about medical services, procedures, and appointment scheduling.
• Resolve patient issues by liaising with healthcare professionals or departments as necessary.
• Document and maintain detailed records of customer interactions, transactions, and complaints.
• Assist in coordination and communication related to patient follow-ups and care plans.
• Ensure patient confidentiality is maintained according to healthcare privacy regulations.
• Encourage feedback and suggestions from patients to improve service quality and satisfaction.
• Use medical and administrative software efficiently to support service delivery tasks.
• Stay updated on the latest medical service offerings to guide patient decisions effectively.
• Participate in ongoing training and development to refine customer service skills and medical knowledge.
• Collaborate with team members to achieve department goals and enhance service processes.
• Escalate complex issues to appropriate departments or supervisors when necessary to ensure resolution.

Requirements

• High school diploma or equivalent; additional education in healthcare is preferred.
• Proven experience in customer service, ideally within the medical or healthcare sector.
• Strong communication skills, with the ability to explain complex information clearly.
• Familiarity with medical terminology and healthcare service protocols is highly desirable.
• Excellent organizational skills and attention to detail in handling patient records.
• Ability to manage stressful situations and provide empathetic solutions to patient concerns.
• Proficiency in using customer relationship management software and medical databases.