Waitress (225-904)

The role of a waitress is pivotal in ensuring an enjoyable dining experience for guests. As the primary point of contact between customers and the restaurant, a waitress is responsible for providing exceptional service, conveying menu item details, and maintaining a positive dining environment. An effective waitress anticipates customer needs, collaborates with kitchen staff, and handles payment transactions with precision and courtesy. This position is ideal for someone who thrives in a dynamic environment and possesses excellent communication and multitasking skills. Waitresses must exude warmth and professionalism to make customers feel welcome and valued, guaranteeing customer satisfaction and repeat patronage.

Responsibilities

• Greet customers in a warm and friendly manner upon arrival.
• Present menus, provide recommendations, and answer questions about menu items.
• Take accurate food and beverage orders from customers promptly.
• Coordinate with kitchen staff and deliver orders swiftly and accurately.
• Monitor tables and anticipate guests’ needs for drinks and refills.
• Ensure dining areas are clean and organized at all times.
• Address customer complaints or issues with professionalism and resolve them.
• Prepare tables by setting up linens, silverware, and glasses before service.
• Process payments efficiently and issue receipts to customers.
• Comply with food safety and hygiene standards in restaurant operations.
• Maintain a comprehensive knowledge of specials and restaurant promotions.
• Assist in opening, closing, and cleaning procedures of the restaurant daily.

Requirements

• High school diploma or equivalent qualification is required.
• Proven experience working as a waitress in a reputable restaurant.
• Exceptional customer service skills and a friendly demeanor are essential.
• Ability to work in a fast-paced environment and multitask effectively.
• Strong communication skills to interact with customers and team members.
• Basic math skills for handling cash and processing card payments.
• Flexibility to work shifts, including nights, weekends, and holidays.