Reservation Executive (225-1013)

A Reservation Executive plays a crucial role in the hospitality and travel industry, acting as the primary point of contact for clients who wish to book accommodations, flights, or other travel-related services. They ensure that bookings are accurately recorded and fulfilled to meet clients' personal preferences and department standards. This position demands a high level of attention to detail, excellent customer service, and the ability to multitask effectively under pressure. The ideal candidate should be able to demonstrate a proactive approach to handling reservations and possess excellent communication skills to liaise with various departments. Additionally, staying updated with industry trends and software requirements is essential to provide clients with the best booking options and solutions. Joining the team as a Reservation Executive means that you will be an essential part of enhancing client experience and satisfaction.

Responsibilities

• Receive and review reservation requests and ensure accurate data entry into the system.
• Communicate with clients to gather necessary information for reservation details.
• Maintain updated knowledge of available offers and promotions to provide clients with suitable options.
• Coordinate with other departments to ensure seamless client experience and service delivery.
• Handle modifications and cancellations of reservations in accordance with company policies.
• Resolve customer complaints or concerns related to reservations promptly and professionally.
• Deliver exceptional customer service through proactive communication and follow-up with clients.
• Ensure compliance with company policies, procedures, and industry regulations at all times.
• Develop and maintain relationships with key industry partners and vendors.
• Generate reports on reservation activities and present findings to management for review.
• Keep organized records of all transactions and correspondence for audit and analysis purposes.
• Contribute to the development and implementation of effective reservation strategies.

Requirements

• High school diploma or equivalent; relevant experience or degree is advantageous.
• Prior experience in reservations or customer service preferred in hospitality sectors.
• Exceptional communication and interpersonal skills to address client needs effectively.
• Proficient in using reservation systems and Microsoft Office applications.
• Strong organizational skills with attention to detail and accuracy in data entry.
• Ability to work independently and within a team to achieve department goals.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.