Receptionist (225-919)

As the first point of contact for our organization, the Receptionist plays a crucial role in representing our company's image and values. This position demands excellent communication skills, professionalism, and the ability to manage multiple tasks simultaneously. The Receptionist is responsible for warmly greeting clients and visitors, answering and directing phone calls, and ensuring that the front office runs smoothly and efficiently. They must be detail-oriented and able to handle confidential information with discretion. The ideal candidate will be proactive, friendly, and capable of working independently as well as part of a team. This position offers the opportunity to engage with a variety of individuals and requires a friendly demeanor and a commitment to providing exceptional customer service.

Responsibilities

• Greet and welcome visitors with a warm and professional attitude at all times.
• Answer and redirect incoming telephone calls to appropriate departments or personnel.
• Maintain the reception area in a clean and organized manner at all times.
• Assist in scheduling and managing appointments and meetings for the office team.
• Handle and distribute incoming and outgoing mail and packages efficiently.
• Monitor visitor access and maintain security awareness to ensure a safe environment.
• Provide accurate information to clients and visitors about the organization's services.
• Maintain office supplies inventory by checking stock and placing orders when necessary.
• Coordinate with facilities management for office maintenance and service requests.
• Support administrative staff with data entry, paperwork, and document management tasks.
• Assist in preparing meeting rooms and arrange refreshments for scheduled meetings.
• Ensure compliance with organizational policies for handling confidential information.

Requirements

• Proven experience as a receptionist or in a similar customer service role.
• Excellent verbal and written communication skills are essential for this role.
• Proficiency in Microsoft Office Suite and office management software required.
• Strong organizational and multitasking skills in a fast-paced environment.
• High school diploma or equivalent; additional certification in office management is a plus.
• Professional appearance and ability to maintain a positive attitude under pressure.
• Attention to detail and strong problem-solving skills are critical for this position.