International Patient Coordinator (225-1014)

As an International Patient Coordinator, you will serve as a vital liaison between our healthcare facility and patients traveling from other countries for medical treatments. This role is essential for ensuring that international patients receive seamless, high-quality care and that their needs are comprehensively addressed throughout their healthcare journey. You will be responsible for managing patient inquiries, scheduling medical appointments, coordinating travel and accommodation logistics, and facilitating communication with medical staff. Excellent communication skills, cultural sensitivity, and the ability to handle complex logistical arrangements are key to succeed in this position. The role demands a proactive approach to troubleshooting and exceptional organizational skills to manage multiple tasks in a dynamic and often fast-paced environment. Join our team to contribute to a patient’s well-being and enhance their experience with our healthcare services.

Responsibilities

• Coordinate and manage the scheduling of medical consultations and treatments for international patients.
• Facilitate communication between international patients and healthcare providers to ensure clarity and understanding.
• Organize travel and accommodation arrangements tailored to the specific needs of each patient.
• Provide detailed information on medical procedures, treatment plans, and healthcare services offered.
• Address and resolve any issues or concerns that arise during the patient’s healthcare journey.
• Develop and maintain relationships with external vendors to ensure seamless service delivery.
• Manage patient records, ensuring confidentiality and compliance with health privacy laws.
• Offer language support services or coordinate with interpreters to facilitate effective communication.
• Ensure that the patient’s cultural preferences and requirements are acknowledged and respected.
• Conduct follow-ups with patients post-treatment to gather feedback and ensure satisfaction.
• Liaise with insurance companies to clarify coverage and claims processes for international patients.
• Maintain updated knowledge of healthcare regulations and best practices for international care.

Requirements

• Bachelor’s degree in Healthcare Administration, International Relations, or a related field.
• Minimum of 2 years experience in a healthcare, hospitality, or customer service role.
• Proficiency in multiple languages is highly desirable for effective communication.
• Exceptional organizational skills and ability to manage multiple tasks simultaneously.
• Demonstrated cultural sensitivity and understanding of international patient needs.
• Strong problem-solving skills with a proactive, patient-centered approach.
• Familiarity with health insurance processes and terminology is an advantage.