Inside Sales Associate (225-905)

As an Inside Sales Associate, you will play a crucial role within our sales team, driving the company's growth through direct customer engagement and targeted sales initiatives. This position requires a dynamic and motivated individual who is proficient in building relationships with clients and identifying their needs to provide tailored solutions. You will be responsible for managing inbound and outbound sales calls, maintaining customer records, and providing an exceptional level of service to all clients. Collaboration with other departments such as marketing and customer service is essential to effectively channel customer feedback and ensure high levels of satisfaction. As part of a fast-paced environment, you’ll need to be adaptable, with a keen eye on sales targets and performance benchmarks. Our ideal candidate possesses excellent communication skills, a persuasive sales approach, and a passion for achieving and exceeding sales goals.

Responsibilities

• Manage and respond to inbound sales inquiries in a professional manner.
• Generate leads through proactive outbound calls and digital engagement.
• Maintain a high level of customer service by understanding client needs.
• Collaborate with marketing to align on promotional strategies and campaigns.
• Track and document customer interactions and sales activities consistently.
• Achieve monthly sales targets and contribute to overall team goals.
• Identify opportunities for up-selling and cross-selling products or services.
• Provide accurate information and solutions promptly to client queries.
• Prepare and deliver sales reports and forecasts to the management team.
• Stay informed on industry trends and emerging sales technology advancements.
• Participate in sales training programs and personal development activities.
• Continuously develop product knowledge to enhance sales efficacy.

Requirements

• Proven experience in a similar inside sales or customer service role.
• Exceptional verbal and written communication skills are mandatory.
• Demonstrated ability to achieve and exceed sales targets consistently.
• Strong organizational skills with the ability to multitask effectively.
• Proficiency in using CRM software and sales automation tools required.
• Ability to work independently and be self-motivated to achieve goals.
• Possess excellent interpersonal skills and a customer-centric approach.
• Knowledge of sales principles and customer engagement techniques a plus.
• Previous experience in a fast-paced or evolving sales environment preferred.