Hospital Receptionist 26O25

As a Hospital Receptionist, you play a crucial role in creating a positive experience for patients, visitors, and healthcare professionals. You are often the first point of contact within the healthcare facility, responsible for providing an efficient and welcoming environment. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks simultaneously. Working in a hospital setting, you will greet guests, manage inquiries, schedule appointments, and assist with the administration of hospital procedures. Your ability to work in a fast-paced, unpredictable environment while maintaining a professional demeanor is critical to the smooth operation of the healthcare facility.

Responsibilities

• Greet patients and visitors warmly, ensuring a welcoming atmosphere in the reception area.
• Answer incoming calls promptly and manage inquiries efficiently, routing to the appropriate departments.
• Schedule and confirm patient appointments, adapting to any changes and cancellations.
• Maintain an organized and tidy reception area, adhering to infection control protocols.
• Enter and update patient and visitor information accurately in the hospital's system.
• Provide patients with necessary forms and documents, guiding them in the completion process.
• Assist in the preparation and dissemination of hospital communications and information leaflets.
• Facilitate communication between medical staff and patients, conveying messages accurately and promptly.
• Ensure compliance with hospital policies and legal regulations regarding patient information and confidentiality.
• Coordinate with various hospital departments to resolve patient inquiries and streamline processes.
• Manage patient flow in the reception area, minimizing wait times and enhancing service delivery.
• Support administrative tasks such as record-keeping, filing, and documentation as required.

Requirements

• Proven experience as a receptionist or similar role in a healthcare setting.
• Excellent verbal and written communication skills, with a professional phone manner.
• Strong organizational skills with the ability to multitask effectively under pressure.
• Proficiency in using hospital software systems and basic office equipment.
• Ability to maintain composure and professionalism in a fast-paced environment.
• Attention to detail, ensuring accurate data entry and patient record management.
• Flexible availability, potentially covering shifts during evenings, weekends, and holidays.