HealthCare Customer Care Executive 13F25

The Healthcare Customer Care Executive is a pivotal role within our dynamic healthcare organization. The ideal candidate will serve as the primary interface between patients, healthcare providers, and various departments within our organization. They play a crucial role in ensuring that patients receive exemplary service through warm, efficient, and effective communication channels. This position demands a strong understanding of healthcare regulations, exceptional communication skills, and a dedication to providing superior patient experiences. The executive should be adept at problem-solving and capable of managing multiple queries simultaneously while ensuring patient confidentiality and compliance with healthcare standards. Being a part of our team means you will be at the forefront of delivering patient-centered care and contributing to an environment where patient satisfaction is paramount.

Responsibilities

• Respond to patient inquiries via phone, email, and chat in a timely manner.
• Coordinate with healthcare providers to resolve patient issues efficiently and effectively.
• Ensure accurate and thorough documentation of all patient interactions in the system.
• Maintain a deep understanding of healthcare services and assist patients accordingly.
• Process patient complaints and feedback while adhering to company guidelines and protocols.
• Provide patients with clear and accurate information about healthcare procedures and policies.
• Work collaboratively with various departments to streamline patient care processes and services.
• Manage confidential patient information following HIPAA and organizational policies.
• Support the planning and implementation of patient care initiatives and campaigns.
• Track patient queries and complaints to identify trends and areas for improvement.
• Assist in the training and mentoring of new customer care staff as necessary.
• Contribute to the enhancement of patient care by suggesting improvements based on feedback.

Requirements

• Bachelor’s degree in healthcare administration, customer service, or a related field.
• Minimum of two years experience in a customer service role within the healthcare sector.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong knowledge of healthcare regulations, policies, and best practices.
• Proficient in using customer service software and healthcare management systems.
• Demonstrated ability to handle high-pressure situations with a patient-first mindset.
• High level of organizational skills with attention to detail and accuracy.