Front Desk Receptionist (225-918)

The role of a Front Desk Receptionist is pivotal in creating a welcoming and efficient environment for both visitors and employees. Often serving as the first point of contact, a Front Desk Receptionist is tasked with greeting visitors, answering inquiries, and directing guests to the appropriate person or department. They must demonstrate exceptional customer service skills and maintain a professional demeanor. In addition to direct interactions, the receptionist manages phone communications, schedules appointments, and performs administrative duties to ensure smooth operations within the office. Strong organizational skills and the ability to multitask are essential for success in this role.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office lobby.
• Direct visitors to the appropriate person or department with clear instructions.
• Answer, screen, and forward incoming phone calls in a polite manner.
• Provide basic information to guests and clients on company services when needed.
• Maintain office security by following safety procedures and controlling access.
• Receive, sort, and distribute daily mail and deliveries in a timely fashion.
• Keep the front desk tidy and presentable with all necessary stationery and materials.
• Coordinate with office staff to address visitor needs and resolve inquiries quickly.
• Schedule and confirm appointments for staff and clients when necessary.
• Assist with a variety of administrative tasks including copying, faxing, and data entry.
• Ensure reception communications and technology systems are functional and updated.
• Prepare and manage correspondence, reports, and documents as instructed.

Requirements

• Proven experience as a Front Desk Receptionist or in a similar customer service role.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong verbal and written communication skills are essential for daily tasks.
• Excellent organizational skills and ability to multitask effectively in a busy environment.
• Knowledge of office management and basic administrative procedures is required.
• Customer service orientation with a friendly and professional demeanor at all times.
• Ability to handle sensitive information with confidentiality and discretion consistently.