Dispatch Executive / Billing (225-1015)

As a Dispatch Executive / Billing specialist, you will play a pivotal role in ensuring the seamless coordination and management of dispatch operations alongside overseeing billing procedures. Your core responsibility will be to ensure the accurate and timely dispatch of goods while maintaining a meticulous track of billing records. This role demands a balance of logistical prowess and financial acumen combined with strong communication skills to liaise effectively with various departments. By utilizing your dispatch management skills, you will enhance the efficiency of delivery schedules and optimize the billing process, thereby contributing significantly to operational excellence and customer satisfaction within the organization.

Responsibilities

• Coordinate and manage daily dispatch operations efficiently to meet customer demands.
• Ensure timely and accurate processing of billing information and documentation.
• Monitor the entire distribution cycle to guarantee safe delivery of goods.
• Resolve any dispatch-related issues promptly to maintain service standards.
• Collaborate with the logistics and warehouse team to optimize delivery schedules.
• Prepare and audit billing records to ensure financial accuracy and compliance.
• Communicate with vendors and clients to confirm scheduling and address queries.
• Maintain transparent records of dispatch and billing activities for review.
• Implement best practices to improve dispatch operations and billing processes.
• Coordinate with transport providers to ensure availability of delivery vehicles.
• Develop reports on dispatch activities and provide insights to management.
• Assist in training new staff members in dispatch and billing procedures.

Requirements

• Bachelor's degree in logistics, business administration, or a related field.
• Proven experience in dispatch operations and billing processes is essential.
• Excellent organizational skills with a keen attention to detail and accuracy.
• Strong communication skills to liaise effectively with internal and external stakeholders.
• Proficient in using dispatch and billing software and Microsoft Office Suite.
• Ability to multitask and work under pressure to meet tight deadlines.
• Strong problem-solving skills to manage and resolve operational issues effectively.