Dispatch Executive / Billing 10D25

The role of a Dispatch Executive / Billing professional is essential in efficiently managing the operations related to scheduling, dispatching, and billing of goods or services within an organization. This position demands a high degree of organizational skills, attention to detail, and the ability to manage and optimize logistics to enhance service delivery. As a Dispatch Executive / Billing officer, you will be responsible for coordinating the dispatch of vehicles or services, liaising with clients, and ensuring accurate and timely billing processes. By performing these duties effectively, you not only contribute towards the seamless operation of company services but also play a pivotal role in customer satisfaction and retention. This position often requires a comprehensive understanding of logistics and inventory management within a dynamic and fast-paced environment.

Responsibilities

• Coordinate and schedule dispatch of vehicles or services with efficiency.
• Maintain accurate records of dispatch activities and service deliveries.
• Monitor vehicle locations and movement to ensure timely service delivery.
• Liaise with drivers and service providers to address any query or issue.
• Act as a point of contact for clients regarding dispatch services.
• Prepare and reconcile billing statements and invoices accurately.
• Ensure billing compliance with legal standards and company policies.
• Assist in negotiating pricing and service rates with vendors or clients.
• Implement improvements in the dispatch process to optimize operations.
• Analyze data and prepare reports on dispatch and billing activities.
• Address and resolve discrepancies or errors in billing statements promptly.
• Maintain communication with relevant departments to support business operations.

Requirements

• Bachelor's degree in Business Administration or a related field preferred.
• Previous experience in dispatch or logistics operations is highly desirable.
• Strong organizational skills with an emphasis on accuracy and attention to detail.
• Excellent communication skills, both verbal and written, are essential.
• Proficient in using dispatch and billing software or related systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Problem-solving skills and the ability to handle and resolve unexpected issues.