Customer Support - Banking (225-1012)

In the dynamic world of banking, the role of Customer Support is pivotal for maintaining the trust and satisfaction of customers. A Customer Support Representative in the banking sector offers assistance and information on banking products and services, ensuring an exceptional customer experience. The position requires handling inquiries, resolving complaints, and providing technical support on various banking platforms. You'll work closely with clients to ensure their needs are met while maintaining the integrity and confidentiality of their financial information. Candidates with excellent communication skills, a customer-centric attitude, and a strong understanding of banking systems will thrive in this role.

Responsibilities

• Provide excellent customer service to resolve client inquiries and issues promptly.
• Assist customers with banking transactions and provide information regarding account details.
• Handle customer complaints and difficulties with a friendly and professional demeanor.
• Guide customers through the online banking platform, helping with any technical issues.
• Process transactions accurately and efficiently while maintaining policy compliance.
• Escalate complex issues to relevant departments for prompt resolution.
• Maintain detailed records of customer interactions and transactions using CRM software.
• Identify customer needs and recommend appropriate banking products and services.
• Ensure all banking procedures comply with legal regulations and security standards.
• Offer support in personalized banking solutions tailored to individual client needs.
• Stay updated on new banking services, products, promotions, and regulations.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• High school diploma or equivalent; a Bachelor’s degree is preferred.
• Proven experience in customer service, preferably in a banking environment.
• Strong understanding of banking products, services, and regulatory compliance.
• Excellent verbal and written communication skills with a customer-centric approach.
• Proficiency in using banking software and customer relationship management tools.
• Ability to handle stressful situations while maintaining a positive attitude.
• Strong problem-solving skills with an aptitude for data analysis and resolution.
• Attention to detail and accuracy in handling financial transactions and records.