Customer Service (Automobile Accesories) 05D25

We are seeking a dedicated and dynamic Customer Service Representative to join our team in the automobile accessories sector. This role requires an individual who possesses excellent communication skills, a keen eye for detail, and a strong commitment to delivering exceptional customer service. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information about our range of automobile accessories. Your goal will be to ensure each customer's needs are met with efficiency and professionalism, thereby enhancing our company's reputation and customer loyalty. If you have a passion for automobiles and a commitment to providing superior service, we encourage you to apply for this exciting opportunity.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Assist customers in selecting suitable automobile accessories for their needs.
• Resolve customer issues and complaints with patience and understanding.
• Maintain detailed and accurate records of customer interactions and transactions.
• Provide accurate product information, addressing any queries efficiently.
• Follow up with customers to ensure satisfaction with their purchases and service.
• Liaise with warehouse and delivery staff for timely dispatch of orders.
• Keep up-to-date with new products and services in the automobile industry.
• Support sales team with customer feedback and potential leads.
• Conduct customer satisfaction surveys and report findings to management.
• Collaborate with team members to improve customer service procedures.
• Adhere to company policies and legal guidelines in all communication.

Requirements

• High school diploma or equivalent; additional qualifications are a plus.
• Previous experience in customer service or a related role preferred.
• Strong knowledge of automobile accessories and industry trends is beneficial.
• Excellent verbal and written communication skills required.
• Strong problem-solving skills with the ability to handle challenging situations.
• Proficient in Microsoft Office Suite and CRM software applications.
• Ability to work flexible hours, including weekends and holidays, if necessary.