Customer Experience Associate 10D25

We are seeking an enthusiastic and detail-oriented Customer Experience Associate to join our team. As a key member of our customer support division, you will be responsible for ensuring that our customers have a seamless and satisfying experience with our products and services. Your primary goal will be to build strong relationships with our customers and resolve any issues or concerns they might have promptly. In this role, you will interact with customers across various channels, including phone, email, and live chat, providing them with accurate information and creative solutions. To thrive as a Customer Experience Associate, you should possess excellent problem-solving skills, a passion for helping others, and the ability to communicate effectively. Your impact will be significant as you'll help maintain customer satisfaction and loyalty, directly influencing our company's success and growth.

Responsibilities

• Provide exceptional support to customers through phone, email, and chat communications.
• Resolve customer inquiries and complaints promptly in a courteous manner.
• Assist customers with navigating products, features, and services offered.
• Maintain a deep understanding of our products and industry to provide expert advice.
• Collaborate with internal teams to resolve complex customer issues effectively.
• Document and track customer interactions and feedback for future reference.
• Identify opportunities for improving customer experience and propose actionable solutions.
• Conduct follow-up correspondence to ensure customer issues are fully resolved.
• Gather and report customer feedback to influence product and service enhancements.
• Participate in training programs to improve service delivery and update on new features.
• Adhere to quality and performance standards set by the customer service department.
• Stay informed about product updates, promotions, and policy changes to assist customers effectively.

Requirements

• High school diploma or equivalent; a college degree is preferred.
• Proven experience in a customer service or support role required.
• Excellent verbal and written communication skills are mandatory.
• Strong problem-solving abilities and a detail-oriented approach are essential.
• Ability to handle difficult situations and challenge resolutions with positivity.
• Proficiency in using customer service software and Microsoft Office Suite.
• Flexibility working in varying shifts, weekends, or holidays as needed.