Territory Service Representative - Mechanical 23J25

As a Territory Service Representative specializing in Mechanical services, you will be at the forefront of ensuring customer satisfaction within your designated region. Your primary role will be to manage and oversee the provision of mechanical services to clients, maintain strong customer relationships, and ensure that the mechanical systems and products meet the highest standards of quality and performance. You will work closely with a team of skilled technicians and engineers to deliver expert solutions and troubleshoot any issues that arise. Your ability to communicate effectively, manage time efficiently, and solve complex technical problems will be critical to your success in this role. You will play a pivotal role in expanding the company's market presence by providing exemplary service and support to existing and potential clients.

Responsibilities

• Provide expert mechanical services and support to clients within the designated territory.
• Coordinate with the engineering team to ensure timely and effective service delivery.
• Conduct regular maintenance and repair of mechanical systems and equipment.
• Oversee and manage client accounts to maintain strong customer relationships.
• Identify and resolve technical issues and offer solutions to improve service performance.
• Ensure compliance with industry standards and safety regulations in all operations.
• Generate service reports and updates for management to track client progress.
• Participate in product training sessions to stay updated with new technologies.
• Develop strategies to expand service opportunities within assigned territories.
• Collaborate with sales teams to provide technical support for business development efforts.
• Monitor market trends and suggest improvements to enhance service competitiveness.
• Assist in training new staff members on mechanical service procedures and protocols.

Requirements

• Bachelor's degree in Mechanical Engineering or a related field preferred.
• At least three years of experience in mechanical services or related industry.
• Proven track record of excellent customer service and relationship management skills.
• Strong technical expertise in mechanical systems and troubleshooting practices.
• Ability to work independently and manage multiple tasks efficiently.
• Excellent communication and interpersonal skills for effective collaboration.
• Willingness to travel within the territory to meet clients and address service needs.