Territory Service Representative - Mechanical (225-1007)

As a Territory Service Representative with a specialization in mechanical systems, you will be a key player in ensuring the satisfaction and retention of our clients by providing exceptional mechanical service support. You will be responsible for managing and servicing a designated territory, addressing client needs, and maintaining the operational readiness of various mechanical equipment and systems. Your role combines technical expertise with outstanding customer service skills, offering a blend of hands-on problem-solving and relationship management. You will work closely with sales teams to support business growth, implement service strategies, and ensure that client systems operate efficiently, safely, and reliably. If you have a knack for troubleshooting mechanical systems and enjoy the dynamic nature of fieldwork, this position offers a fulfilling and exciting career opportunity.

Responsibilities

• Provide technical mechanical service support to clients within the assigned territory.
• Conduct routine maintenance and repairs on a variety of mechanical systems.
• Diagnose equipment issues and recommend effective solutions to eliminate downtime.
• Collaborate with the sales team to identify service opportunities and customer needs.
• Maintain accurate records of service activities and client interactions.
• Ensure all service work complies with company and industry safety standards.
• Manage inventory of parts and tools required for site-specific service tasks.
• Develop and maintain strong relationships with clients through regular communication.
• Deliver training sessions to clients on equipment operation and maintenance practices.
• Support the implementation of service and maintenance plans for new installations.
• Coordinate with vendors and suppliers for the timely delivery of parts and services.
• Generate reports on service performance and provide feedback for process improvements.

Requirements

• Bachelor's degree in Mechanical Engineering or related technical field preferred.
• Minimum of three years of experience in mechanical service or maintenance roles.
• Strong problem-solving skills and ability to troubleshoot complex mechanical issues.
• Excellent communication skills to interact effectively with clients and team members.
• Proficient in using diagnostic tools and mechanical service equipment.
• Ability to work independently and manage multiple service appointments efficiently.
• Willingness to travel extensively within the assigned service territory as needed.