Telemarketing Executive (225-924)

A Telemarketing Executive plays a pivotal role in the sales and marketing strategies of a company by reaching out to potential customers through telephone calls. This position requires a strong ability to communicate effectively, understand customer needs, and identify sales opportunities. The Telemarketing Executive must be comfortable making dozens of calls per day, working closely with the sales teams to close leads, and surpassing sales targets. With a focus on customer service, a Telemarketing Executive is also responsible for maintaining relationships, providing product or service information, and resolving queries. Successful candidates are usually persuasive, detail-oriented, and able to thrive in a fast-paced environment.

Responsibilities

• Conduct outbound calls to prospective customers to introduce products or services.
• Engage with potential customers, identify their needs, and build rapport effectively.
• Provide detailed information about the company’s offerings and benefits during calls.
• Aim to close sales deals consistently while meeting or exceeding sales targets.
• Follow up on previous customer contacts to retain interest and manage relationships.
• Record detailed and accurate customer information and interactions in the CRM system.
• Collaborate with the sales team to develop effective strategies for growth.
• Respond promptly to customer queries and address any issues or complaints efficiently.
• Keep abreast with product knowledge developments to enhance sales outcomes.
• Contribute feedback and suggestions to improve telemarketing techniques and strategies.
• Complete all administrative tasks and prepare reports on telemarketing activities.
• Adhere to calling guidelines, maintaining compliance with the company’s telephone policies.

Requirements

• Proven experience as a telemarketer or similar customer service/sales role.
• Excellent communication, presentation, and negotiation skills are required.
• Strong ability to manage multiple calls and projects simultaneously.
• Capability to handle the pressure of meeting and exceeding sales targets.
• Proficient in using computers, databases, and telemarketing software effectively.
• Attention to detail and accuracy in information gathering and documentation.
• High school diploma or equivalent; further education or relevant certifications is a plus.