Telemarketing Executive 17N25

As a Telemarketing Executive, you will be at the forefront of our sales and customer engagement strategies. You will be responsible for reaching out to potential clients by phone to promote our products and services, provide information, and secure sales directly or ensure follow-up by our sales team. We are looking for a dynamic individual who possesses outstanding communication and negotiation skills. You should be comfortable working in a fast-paced environment and have a track record of successfully meeting sales targets. Your ability to build rapport with clients and handle rejection with an upfront and confident manner is critical to your success in this role.

Responsibilities

• Initiate outbound calls to prospective clients to introduce products and services.
• Identify customer needs and offer tailored solutions to enhance customer satisfaction.
• Maintain accurate records of customer interactions and sales within the CRM system.
• Build and maintain positive relationships with existing and potential customers.
• Handle customer objections effectively to maximize conversion rates during calls.
• Coordinate with the sales team to facilitate smooth customer handovers when needed.
• Keep abreast of product knowledge to ensure accurate information relay to clients.
• Participate in training sessions to improve telemarketing skills and product knowledge.
• Follow up on leads generated by marketing campaigns and other sales initiatives.
• Achieve set sales targets on a weekly and monthly basis to contribute to team goals.
• Provide regular feedback to management regarding market trends and customer feedback.
• Comply with company policies and procedures to ensure legally compliant sales practices.

Requirements

• Previous experience in telemarketing or sales roles is highly preferred.
• Outstanding verbal communication skills and a professional telephone manner.
• Proven ability to achieve sales quotas and close deals effectively.
• Excellent interpersonal skills with the ability to build customer relationships.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently and as part of a team with minimal supervision.
• Familiarity with CRM software and call center systems is an advantage.