Relationship Officer - Digital Banking (225-1013)

The Relationship Officer - Digital Banking plays a vital role in the digital transformation of the financial services sector. This position is crucial for managing and enhancing customer relationships through digital platforms. The individual is responsible for ensuring a seamless digital banking experience for clients, addressing inquiries, and providing guidance on digital financial products and services. The Role is oriented towards fostering client loyalty by offering superior digital support, identifying opportunities for digital engagement, and ensuring customer satisfaction. As part of an innovative team, the Relationship Officer strives to meet and exceed targets related to customer acquisition, retention, and engagement within the digital banking sphere. The position requires a deep understanding of digital banking systems, financial products, and excellent communication skills to effectively interact with customers and resolve their issues promptly via digital channels.

Responsibilities

• Develop and maintain strong relationships with clients through digital banking platforms.
• Assist clients in navigating digital banking services and resolving technical issues.
• Identify client needs and introduce appropriate digital financial products and services.
• Collaborate with the IT department to troubleshoot and improve digital service capabilities.
• Achieve established targets for customer acquisition, retention, and digital engagement.
• Continuously update knowledge of the latest digital banking trends and technologies.
• Provide user training and support for online banking tools and applications.
• Analyze customer feedback to enhance digital banking product offerings and services.
• Ensure compliance with banking regulations and internal security protocols.
• Monitor and report on digital service performance metrics and customer satisfaction levels.
• Create and implement strategies to increase digital platform usage and customer adoption.
• Conduct market analysis to identify opportunities for digital service improvements.

Requirements

• Bachelor's degree in business administration, finance, or a related field.
• Proven experience in customer relationship management and digital banking.
• Strong understanding of digital banking platforms, tools, and emerging trends.
• Excellent verbal and written communication skills are required.
• Ability to navigate and troubleshoot technical digital banking issues effectively.
• Strong problem-solving skills with attention to detail and customer focus.
• Proficiency in computer applications and digital communication platforms is necessary.