Patient Relations Executive 10N25

As a Patient Relations Executive, you will serve as the primary link between healthcare providers and patients, ensuring optimal satisfaction and service excellence. Your role involves managing patient feedback, addressing concerns, and implementing solutions to create a positive patient experience. You will engage directly with patients to understand their needs and work collaboratively with healthcare teams to improve communication and service delivery. By maintaining a patient-focused approach, you will help in developing procedures that enhance patient care quality, compliance, and cultural sensitivity, thereby contributing to the overall success of the healthcare facility. You will also be responsible for facilitating patient access to healthcare services, resolving grievances, and participating in continuous quality improvement initiatives.

Responsibilities

• Serve as the primary point of contact for patient feedback and concerns.
• Collaborate with healthcare providers to improve patient services and satisfaction.
• Implement procedures to enhance communication between healthcare staff and patients.
• Develop strategies to resolve patient complaints efficiently and effectively.
• Conduct regular surveys to gauge patient satisfaction and identify improvement areas.
• Participate in staff meetings to address patient service issues and outcomes.
• Ensure all patient interactions are handled with empathy and professionalism.
• Maintain comprehensive records of patient interactions and resolutions provided.
• Facilitate training sessions for staff on patient communication skills.
• Monitor compliance with patient service protocols and regulations.
• Advocate for patient rights and facilitate access to necessary healthcare services.
• Participate in developing and implementing patient care improvement projects.

Requirements

• Bachelor’s degree in healthcare administration, public relations, or related field.
• Proven experience in a patient relations or customer service role is required.
• Strong understanding of patient care processes and healthcare regulations.
• Excellent communication skills with a focus on active listening and empathy.
• Ability to resolve complex patient issues with a calm and patient demeanor.
• Proficient in Microsoft Office Suite and patient management software systems.
• Demonstrated ability to work collaboratively within a healthcare team environment.