Patient Relation Executive 22F26

A Patient Relation Executive acts as a primary point of contact for patients to ensure their medical experience is smooth, satisfactory, and hassle-free. They play a pivotal role in healthcare settings, linking patients with medical staff while addressing any concerns or queries efficiently. The role is designed to enhance the overall patient experience by providing empathetic communication and problem-solving capabilities. Exceptional interpersonal skills are vital, as the Patient Relation Executive will regularly liaise with patients to ensure their needs are met promptly and satisfactorily. The position demands coordination with various departments to streamline activities and accommodate patient requests effectively, all while maintaining confidentiality and compliance with healthcare regulations.

Responsibilities

• Serve as the main point of contact between patients and healthcare providers.
• Address and resolve any patient concerns or complaints in a timely manner.
• Coordinate patient appointments and follow-up visits appropriately and efficiently.
• Provide clear and concise information about hospital services and procedures.
• Ensure compliance with healthcare policies and patient confidentiality standards.
• Facilitate communication between patients and doctors regarding treatment plans.
• Update and maintain patient records with accurate and timely information.
• Collaborate with medical staff to enhance the overall patient care experience.
• Assist patients in processing insurance claims and paperwork accurately.
• Gather patient feedback through surveys and interactive communication methods.
• Train new staff on patient interaction protocols and quality service standards.
• Act as a patient advocate to ensure their voice is represented in decisions.

Requirements

• Bachelor's degree in Healthcare Administration, Nursing, or a related field preferred.
• Minimum of 2 years experience in a healthcare customer service role required.
• Exceptional communication skills and ability to interact empathetically with patients.
• Strong organizational skills and attention to detail in managing patient information.
• Proficient in using healthcare software, including EMR/EHR systems, effectively.
• Ability to handle confidential patient information with discretion and professionalism.
• Problem-solving skills to address and resolve patient issues efficiently.