Key Account Manager 19N40

The Key Account Manager is a pivotal role within our organization, responsible for maintaining and developing long-term relationships with our most valuable clients. As a Key Account Manager, you'll be the primary contact point, ensuring that these key clients receive the highest quality of service. By understanding client needs and objectives, you'll work across company departments to implement strategies that fulfill client requirements and drive the mutual success of both parties. This role demands a comprehensive understanding of the company's services and products, the ability to communicate effectively, and an unwavering commitment to customer satisfaction. The goal is to contribute to sustaining and growing our business to achieve long-term success.

Responsibilities

• Build and maintain strong, long-lasting client relationships with key accounts.
• Negotiate contracts and close agreements to maximize profits for both parties.
• Develop a thorough understanding of customer needs and service solutions.
• Serve as the lead point of contact for all assigned key account matters.
• Collaborate with internal teams to develop strategic plans to enhance client satisfaction.
• Monitor and forecast client metrics to determine opportunities for growth.
• Ensure timely and successful delivery of our solutions according to customer needs.
• Communicate client feedback to relevant departments for improvement opportunities.
• Prepare regular reports on account status, sales metrics, and forecasts.
• Identify new opportunities within existing accounts to diversify our services.
• Attend industry functions, events, and conferences to maintain a positive client-company interface.
• Manage and resolve any issues or disputes effectively and promptly.

Requirements

• Proven experience as a Key Account Manager or similar role in client management.
• Excellent communication skills, with ability to engage various stakeholders effectively.
• Good understanding of overall business strategies and sales processes.
• Demonstrated ability to manage multiple projects and multitask effectively.
• Strong problem-solving skills with an aptitude for creative solutions.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proficiency in CRM software and Microsoft Office Suite.