Key Account Executive 16D25

A Key Account Executive is an influential figure within a sales-driven organization, tasked with steering the growth and retention of the company’s high-value clients. As the main commercial point of contact for these key accounts, the Executive fosters robust relationships, anticipates client needs, and delivers solutions that ensure satisfaction and loyalty. This position requires a blend of strategic thinking, keen market insight, and excellent communication skills to manage and expand relationships with top clients effectively. The role is pivotal in identifying new business opportunities within existing accounts while nurturing partnerships that lead to long-term success. The Key Account Executive must possess a thorough understanding of customer businesses, enabling them to tailor solutions and strategies that meet the specific demands of each client, driving company revenue and growth.

Responsibilities

• Develop and maintain long-term relationships with key accounts to foster business growth.
• Identify new sales opportunities within existing clients to drive revenue expansion.
• Collaborate with internal teams to ensure the delivery of customer-focused solutions.
• Prepare and present regular reports on key account metrics and improvements.
• Maintain high customer satisfaction by managing client expectations and resolving issues promptly.
• Conduct regular meetings with clients to understand their needs and address concerns.
• Monitor market trends and provide competitive analysis to improve strategic positioning.
• Ensure compliance with company policies and procedures in all client interactions.
• Negotiate contracts and agreements to maximize profits while ensuring client satisfaction.
• Train and mentor junior sales staff, fostering a culture of continuous improvement.
• Coordinate with marketing teams to align strategies with client objectives and goals.
• Follow industry best practices to enhance the company’s reputation and performance.

Requirements

• Bachelor's degree in Business, Marketing, or a related field preferred.
• Proven experience as a Key Account Executive or a similar role in sales.
• Strong understanding of sales principles and customer service practices.
• Excellent communication and interpersonal skills to manage client relationships.
• Ability to analyze data and make informed decisions to improve performance.
• Proficiency in CRM software and MS Office, especially Excel and PowerPoint.
• Strong negotiation skills and ability to resolve issues in a timely manner.