IT Technical Support Associate 04J26

The role of an IT Technical Support Associate is pivotal in ensuring the smooth operation of an organization's IT systems and networks. This position involves providing technical assistance to users by diagnosing and troubleshooting hardware and software issues, setting up new devices, and maintaining system performance. An IT Technical Support Associate should possess strong problem-solving skills, excellent communication abilities, and a good understanding of computer systems and networks. They act as the first line of defense in resolving technical issues and maintaining user satisfaction. The position often requires quick thinking, adaptability, and a focus on delivering high-quality support services to enhance the overall efficiency and productivity of the business.

Responsibilities

• Provide technical support and assistance to users experiencing IT issues.
• Diagnose and troubleshoot software and hardware problems for users.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Manage user accounts and permissions according to company policies.
• Maintain and update IT documentation, including issue logs and user guides.
• Ensure timely response and resolution of user requests and incidents.
• Collaborate with IT team members to improve operational efficiencies.
• Conduct regular systems maintenance and updates to ensure security compliance.
• Assist in training staff on new software and IT systems functionalities.
• Monitor system performance and report issues to management as necessary.
• Participate in testing and deployment of new applications and upgrades.
• Stay up-to-date with emerging technologies and industry trends in IT support.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience as a Technical Support Associate or in a similar role.
• Strong knowledge of computer systems, networks, and various software applications.
• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills and a customer-oriented approach to support.
• Familiarity with remote support tools and diagnostic techniques.
• Proficiency in managing and maintaining user accounts and permissions.