Guest Service Associate - Food & Beverage (225-921)

As a Guest Service Associate in the Food & Beverage department, you will play a crucial role in enhancing the dining experience for our guests. Your primary responsibility is to ensure that every guest receives exceptional service, from the moment they walk into our establishment until they leave. You will be required to maintain the highest standards of hospitality and create a welcoming atmosphere. This involves interacting with guests courteously and professionally, addressing their culinary and beverage needs promptly, and supporting team efforts to provide an exceptional dining environment. Your contribution is vital to achieving our department's goal of consistent guest satisfaction and loyalty.

Responsibilities

• Greet guests warmly and assist them to their assigned tables promptly.
• Provide detailed information about menus, including daily specials and recommendations.
• Efficiently take orders and relay them to kitchen staff accurately and timely.
• Serve food and beverages to guests with a focus on quality and hospitality.
• Address guest inquiries or complaints promptly and ensure customer satisfaction.
• Maintain cleanliness and orderliness of tables and dining area before, during, and after service.
• Collaborate with kitchen and bar staff to ensure seamless coordination of service delivery.
• Offer solutions and suggestions for increasing revenue, including upselling techniques.
• Process guest payments and apply any discounts or promotions as needed.
• Adhere to health and safety regulations and operational policies diligently.
• Participate in training sessions to stay updated with hospitality standards and procedures.
• Maintain a positive attitude and professional demeanor even under high-pressure situations.

Requirements

• Previous experience in food and beverage service, ideally within a hospitality setting.
• Strong communication skills with a focus on customer service excellence.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Basic knowledge of food, beverages, wine, and mixology is highly desirable.
• Flexible work schedule, including nights, weekends, and holidays as needed.
• Capable of standing and walking for extended periods during service hours.
• Professional appearance and adherence to company uniform standards required.