Guest Service Associate - Food & Beverage 12N25

As a Guest Service Associate in the Food & Beverage sector, your primary role is to create an exceptional dining experience for our guests by ensuring prompt and friendly service. This position demands a high degree of interaction with guests, requiring strong communication skills and a genuine desire to satisfy their needs and exceed expectations. You will be responsible for providing information about menu items, serving food and beverages, and maintaining a clean and welcoming environment. Your passion for customer service and attention to detail will contribute significantly to the efficiency and success of our establishment. Join our dynamic team for a rewarding opportunity to engage with guests and become an integral part of their dining experience.

Responsibilities

• Welcome guests with a warm and friendly demeanor upon their arrival.
• Provide detailed information about menu items and daily specials to assist guests.
• Take food and beverage orders accurately and relay them to the kitchen staff.
• Ensure prompt service by accurately delivering guests' orders in a timely manner.
• Handle guest complaints and concerns with patience and professionalism.
• Maintain cleanliness and organization of tables and dining areas at all times.
• Assist in setting up dining and service areas before each opening shift.
• Collaborate with kitchen and bar staff to ensure smooth operation and guest satisfaction.
• Process bills and payments accurately using the restaurant's point-of-sale system.
• Make cocktail suggestions based on guests' preferences and offer pairing advice.
• Ensure adherence to health, safety, and sanitation guidelines and protocols.
• Participate in team meetings and continuous training sessions for skill improvement.

Requirements

• High school diploma or equivalent qualification is required for this position.
• Previous customer service experience, preferably in the hospitality industry.
• Strong communication skills with the ability to engage with diverse guests.
• Ability to work in a fast-paced environment and multitask effectively.
• Flexible schedule, including the ability to work nights, weekends, and holidays.
• Ability to stand and walk for extended periods during service hours.
• Basic math skills for handling transactions and making calculations accurately.