Guest Service Associate - Food & Beverage 10J26

The Guest Service Associate in the Food & Beverage sector plays a crucial role in ensuring the satisfaction and delight of guests by providing exceptional service. This dynamic position involves interacting with guests, addressing their queries, and assisting them in having a memorable dining experience. The ideal candidate is expected to maintain a friendly and professional demeanor, possess excellent communication skills, and work efficiently under pressure. The role is perfect for individuals passionate about hospitality, aiming to enhance customer experience, and possesses a keen eye for detail. Being part of a team in a fast-paced environment, a Guest Service Associate should strive to exceed guest expectations and contribute to an exceptional service culture within the establishment.

Responsibilities

• Welcome guests warmly and provide consistent, friendly, and attentive service.
• Assist guests with seating arrangements and manage reservations effectively.
• Present menus to guests and answer questions about menu items and beverages.
• Upsell and make recommendations based on the guests' preferences and direction.
• Accurately take and relay guest orders to the kitchen and bar staff.
• Ensure prompt and accurate delivery of food and beverages to guests' tables.
• Address and resolve guest complaints or concerns promptly and professionally.
• Maintain cleanliness and organization at service stations and guest dining areas.
• Ensure compliance with health and safety standards in food handling and service.
• Assist in setting up and maintaining dining areas, stock levels, and cleanliness.
• Collaborate with kitchen and bar staff to meet guest requests and orders efficiently.
• Collect payment from guests, process transactions, and issue receipts accurately.

Requirements

• High school diploma or equivalent; hospitality certification is a plus.
• Proven experience in a customer service or food and beverage role.
• Excellent verbal communication skills and professional personal presentation.
• Ability to multitask effectively in a fast-paced service environment.
• Basic math skills for handling transactions and providing accurate change.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Strong interpersonal skills to interact with guests and team members positively.