Guest Relations Executive 31O25

The Guest Relations Executive plays a crucial role in enhancing the overall guest experience by ensuring every visitor feels welcome and valued from the moment of their arrival until their departure. This role demands an amiable personality, an exceptional ability to resolve complex issues, and the skill to work efficiently in a fast-paced environment. The ideal candidate will possess outstanding communication and interpersonal skills and a keen attention to detail. As the face of the company, the Guest Relations Executive will need to embody the organization's values and maintain the highest standards of service. This position is ideal for individuals passionate about hospitality and providing personalized guest experiences.

Responsibilities

• Welcome guests warmly and promptly at the front desk as they arrive.
• Foster a positive first impression by providing an exceptional check-in experience.
• Ensure guest comfort by addressing any immediate needs or concerns swiftly.
• Maintain records of guest feedback and communicate reports to management.
• Coordinate with the housekeeping and maintenance teams to resolve guest issues.
• Provide guests with information about the local area to enhance their stay.
• Handle guest inquiries professionally and accurately in person and via phone.
• Upsell services and amenities to enhance guest satisfaction and revenue.
• Assist in handling guest complaints with diplomacy and escalate as required.
• Collaborate with colleagues to ensure guest expectations are consistently exceeded.
• Maintain a high level of knowledge about property facilities and services.
• Facilitate the smooth operation of guest arrivals, stays, and departures seamlessly.

Requirements

• Previous experience in a guest relations or hospitality role preferred.
• Excellent communication and interpersonal skills are crucial for this role.
• A naturally friendly and professional attitude is essential for guest interaction.
• The ability to work effectively under pressure in a fast-paced environment.
• Familiarity with hospitality management software is an advantage for this role.
• Exceptional problem-solving skills with the ability to multitask efficiently.
• Flexibility to work irregular hours, including evenings and weekends as required.