Front Office Assistant 02J26

The Front Office Assistant (Job Code: 02J26) plays a pivotal role in providing outstanding customer service and ensuring smooth operations within the reception area of an organization. As the first point of contact for clients and visitors, the Front Office Assistant is responsible for delivering a welcoming and efficient service, whether in person, via phone, or through email communication. This position requires excellent interpersonal skills, a proactive approach to problem-solving, and a keen eye for detail. The ideal candidate will possess previous experience in a customer-facing role and have the ability to manage multiple tasks effectively in a fast-paced environment. In addition to managing front desk operations, the Front Office Assistant supports various administrative tasks that contribute to the overall efficiency of the office.

Responsibilities

• Greet and welcome visitors with a positive and professional attitude.
• Answer, screen, and forward incoming phone calls promptly and reliably.
• Manage the front desk by keeping it tidy and organized throughout the day.
• Handle and distribute incoming and outgoing mail and parcels efficiently.
• Assist clients and visitors by providing accurate and helpful information.
• Coordinate with housekeeping staff to ensure a clean and pleasant environment.
• Schedule and coordinate meetings, reserving conference rooms as necessary.
• Maintain accurate and up-to-date records of office supplies and inventory.
• Support administrative tasks including data entry, filing, and document management.
• Prepare reports and assist in the preparation of presentations for staff meetings.
• Handle basic bookkeeping tasks such as processing invoices and payments.
• Provide assistance to other team members as required by daily operations.

Requirements

• High school diploma or equivalent is required for this position.
• Proven experience in a front office or customer service role preferred.
• Strong verbal and written communication skills are essential for success.
• Proficiency in Microsoft Office Suite and familiarity with office equipment.
• Excellent organizational and multitasking abilities are necessary in this role.
• Ability to handle customer inquiries with professionalism and courtesy.
• A positive attitude and willingness to collaborate with a diverse team.