Front Desk Specialist (225-909)

The Front Desk Specialist acts as the initial representative of the organization, providing exceptional customer service to all guests and visitors. The role is vital in maintaining a positive and professional image of the company, as it is the first point of contact for clients, customers, and visitors. The Front Desk Specialist will manage the reception area, handle inquiries, and offer administrative support to ensure smooth operations within the office. This position requires a proactive individual with excellent interpersonal skills, an eye for detail, and an aptitude for multitasking. As the face of the company, the Front Desk Specialist plays a crucial part in creating a welcoming environment, enhancing client experience, and maintaining office efficiency.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office based on their needs.
• Answer, screen, and forward incoming phone calls professionally and promptly.
• Ensure the reception area is kept tidy and presentable with necessary supplies.
• Receive, sort, and distribute daily mail and deliveries accurately.
• Maintain office security by following safety procedures and controlling access.
• Assist in the planning and preparation of meetings, conferences, and calls.
• Provide basic and accurate information in-person and via phone or email.
• Coordinate and notify all employees of visitor arrivals using office systems.
• Compile and update records of office activities and business transactions.
• Perform other clerical receptionist duties such as filing, photocopying, and faxing.
• Support office staff with administrative tasks and assignments as necessary.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite and basic computer applications required.
• Strong communication and interpersonal skills with a customer service focus.
• Hands-on experience with office equipment like printers and copiers preferred.
• Professional attitude and appearance with a focus on organization.
• Ability to be resourceful and proactive when issues arise at the desk.
• Excellent organizational and multitasking skills in a fast-paced environment.