Customer Support Executive 24D25

As a Customer Support Executive at company 24D25, you will be at the forefront of ensuring exceptional service experiences for our clients. Your role will involve addressing and resolving customer queries with efficiency and empathy, reflecting our commitment to customer satisfaction. You will manage interactions across various platforms, ensuring clear communication and immediate attention to issues, which is vital for maintaining the trust and loyalty of our customers. In this dynamic role, you will liaise between customers and internal teams, playing a pivotal part in enhancing product knowledge and troubleshooting. This position offers an excellent opportunity to develop skills in customer relations and service management, contributing to both personal and professional growth within a supportive environment.

Responsibilities

• Respond promptly and professionally to customer queries via email, phone, and chat.
• Manage and resolve customer complaints efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the system.
• Coordinate with internal departments to ensure timely and accurate solutions.
• Follow up on customer interactions to ensure all concerns are addressed.
• Provide detailed product and service information to customers as needed.
• Identify potential areas for service improvement and suggest enhancements.
• Help customers navigate the company’s website and use available resources effectively.
• Train and guide new support staff in handling customer queries and issues.
• Generate ideas to improve customer relationships and customer experience.
• Adhere to company policies and procedures while handling support issues.
• Monitor customer complaints on social media and reach out to resolve promptly.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• Minimum of two years experience in a customer service or support role.
• Strong communication skills, both verbal and written, are essential.
• Excellent problem-solving skills and ability to think critically under pressure.
• Proficient in using customer management software and support tools.
• Ability to multitask, prioritize and manage time effectively.
• Passion for providing excellent customer support and finding solutions.