Customer Service Representative 13F25

As a Customer Service Representative, you will be the primary point of contact for our customers, ensuring they have the best service experience possible. You will handle inquiries, provide information about our products and services, resolve issues, and escalate matters as needed. Your role is crucial in maintaining customer satisfaction and fostering loyalty. As part of the customer service team, you will be expected to maintain professionalism, exhibit strong communication skills, and navigate various customer scenarios with empathy and efficiency. Your ability to multitask and adapt to changing circumstances will be key to succeeding in this role. Working in a dynamic and fast-paced environment, you will contribute to the team's objectives by providing outstanding customer service every day.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Identify and assess customers’ needs to achieve satisfaction and meet goals.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Collaborate with teams internally to address customer issues efficiently and effectively.
• Document and update customer records based on interactions and transactions.
• Maintain a thorough knowledge of our products and services to assist customers fully.
• Build sustainable relationships and trust with customer accounts through open, interactive communication.
• Meet personal and team sales targets and call handling quotas.
• Follow communication procedures, guidelines, and policies to ensure compliance.
• Provide feedback on the efficiency of the customer service process to management.
• Assist in training and support of new customer service representatives as needed.

Requirements

• High school diploma or equivalent; college degree preferred but not necessary.
• Proven customer support experience or similar customer-facing role is required.
• Strong phone contact handling and active listening skills are essential.
• Excellent communication and presentation skills for delivering information clearly.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Familiarity with CRM systems and practices to manage customer information.
• Ability to maintain composure and respond professionally under stress or challenging situations.