Customer Service Executive 26N25

The Customer Service Executive at 26N25 will be the front line of our customer interaction. Your primary role will be to ensure our clients receive superior service and support, enhancing their experience with our brand. You'll handle customer inquiries, process orders, and assist in resolving complaints, focusing on delivering a personalized customer experience that builds loyalty and encourages advocacy for the company. Our ideal candidate is proactive, detail-oriented, and adept at using customer service software. As a Customer Service Executive, you will work closely with other departments, including sales and product development, to provide a seamless client experience. We are looking for someone with excellent communication skills and a passion for customer satisfaction, who can navigate inquiries promptly and professionally, contributing positively to our team environment and company culture.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction remains high.
• Maintain detailed records of customer interactions and transactions in CRM systems.
• Coordinate with internal departments to ensure customer needs and expectations are met.
• Follow up on customer interactions to ensure the resolution is satisfactory and complete.
• Gather customer feedback and communicate it to relevant departments for product improvement.
• Educate customers on new services and products offered by the company.
• Assist with order processing and tracking, ensuring customers are informed of their order status.
• Contribute to the development and implementation of customer service policies and procedures.
• Continuously update oneself on company products and services to provide accurate information to customers.
• Assist in training new customer service personnel and share knowledge to maintain team efficiency.
• Engage in team meetings and contribute ideas for improving service quality and efficiency.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field preferred.
• Minimum of two years experience in a customer service or similar support role.
• Excellent verbal and written communication skills are essential for this role.
• Proficient in using CRM software and Microsoft Office Suite, including Excel and Word.
• Strong problem-solving skills and the ability to handle challenging situations calmly.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Strong organizational skills with the ability to multitask and prioritize effectively.