Customer Service Executive 15N25

The Customer Service Executive 15N25 plays a pivotal role in maintaining strong relationships between a company and its clients. This individual is tasked with addressing customer inquiries, resolving complaints, and ensuring the overall satisfaction of clients both new and existing. Our company appreciates candidates who are not only skilled in communication but also adept at problem-solving and multitasking in a fast-paced environment. With a focus on delivering exceptional service, the Customer Service Executive 15N25 is responsible for fostering trust and reliability with every client interaction. You will be the face of our company’s service excellence, contributing to improved customer loyalty and retention, while also playing a fundamental part in achieving the company’s growth targets.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer complaints and issues with effective solutions in a timely manner.
• Document interactions and transactions thoroughly for accurate record-keeping.
• Coordinate with other departments to ensure customer needs are fully met.
• Stay updated with company products, policies, and procedures for accurate information delivery.
• Conduct follow-up communication to ensure customer satisfaction post-interaction.
• Provide feedback to management on recurring customer issues for process improvement.
• Assist in the development and implementation of customer service best practices.
• Identify opportunities for customer service process enhancements and efficiency.
• Contribute to team goals by achieving personal key performance indicators.
• Participate in training and development programs to continuously improve service skills.
• Build and maintain strong relationships with key customer accounts.

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred.
• Proven experience in a customer service or related role required.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills with a focus on effective conflict resolution.
• Ability to work effectively in a high-pressure and fast-paced environment.
• Proficiency in using customer service software and Microsoft Office Suite.
• Strong organizational skills and attention to detail are essential.