Chat Support Executive 07N25

We are seeking a dedicated and enthusiastic Chat Support Executive to join our customer support team. The ideal candidate will be someone who is passionate about helping others and can assist our customers by providing them with accurate information and solutions to their queries. As a Chat Support Executive, you will be the first point of contact for our customers interacting through chat. You will be required to manage a high volume of customer inquiries with professionalism and efficiency. Your communication skills must be exceptional, as you will be responsible for understanding customer issues and providing excellent customer service to ensure customer satisfaction is met. If you have a flair for customer service and a keen aptitude for solving problems, we would love to hear from you.

Responsibilities

• Promptly responding to customer inquiries received via chat platform.
• Understanding customer needs and providing appropriate solutions or guidance.
• Maintaining a high level of professionalism with clients at all times.
• Identifying and escalating priority issues to relevant departments for resolution.
• Documenting customer interactions and updating management with respect to concerns raised.
• Assisting with the development of customer support content such as FAQs.
• Continuously working towards meeting and exceeding support metrics and performance goals.
• Providing information about product features, pricing, and technical assistance.
• Monitoring and following up on pending tickets and updates to ensure closure.
• Collaborating with team members to enhance customer experience and satisfaction.
• Analyzing customer feedback to improve services and bring necessary changes.
• Adhering to company policies and protocols while addressing customer queries.

Requirements

• High school diploma or equivalent; higher education preferred.
• Proven customer support experience or experience as a client service representative.
• Strong verbal and written communication skills in English is required.
• Ability to multi-task, prioritize, and manage time effectively within a fast-paced environment.
• Familiarity with CRM systems and practices is an added advantage.
• Having technical or product knowledge is a plus in resolving customer issues.
• Problem-solving skills with the ability to think critically and process information quickly.